1. DENNIS DOUCETTE
94-236 Kuanalio Loop, Mililani, HI 96789 | C: 808-347-8416 | genesisbichons@yahoo.com
Objective
A Director’s position in the surveillance field to expound on my knowledge and experience.
Summary
Performance-driven and accomplished Asset Protection and Gaming Surveillance professional
with 17 years of relevant experience in game protection and surveillance. Background in Class
II and Class III slot machines, Blackjack, Poker, Craps, Roulette, Baccarat, Keno, Pai Gow, and
Pai Gow Poker. Ability to count cards. Strength in training/mentoring in the areas of
surveillance, courtroom testimony, gaming crimes trends, camera positioning, and gaming
procedures. Tactical and strategic planner; able to design and deliver excellence in all
surveillance situations.
Key Proficiencies
Strategic Planning
Security
Training Programs
Chain of Custody
Security Strategies
System Design
Game Protection
Regulatory Compliance
Cheat Investigation
Professional Experience
AREA ASSET PROTECTION MANAGER, Sears, HI. Aug. 2013-Present
Responsible for Loss Prevention operations of6 retailstores and respective LP teams. Responsible
for downsizingand liquidation of two locations, reallocation of allexisting LP equipment,and
supervision ofthe uniformed securityassigned to stores. Awarded 2nd top performing District of
13 in Region, in 2013. In 2014, assigned primaryinternalinterviewer for District, using Wick-
lander techniques.Interviewed, investigated, and closed 65 successfulinternalcases in 2014,
including recognition for Auto investigations. Inter-island travelto allstores to complete
inspections, conduct inventories, and hire LP management for stores.
PART-TIME PASTOR, Waipahu, HI. Jan. 2007-Present
Currently assisting at a localcommunitychurch. Responsible at times of managing large
financialbudgets. On FinancialTrustees board for a Church, Elementary and High School.
MULTI-UNIT LOSS PREVENTION MANAGER, Sears, Oahu, HI. Apr. 2013-Aug. 2013
Responsible for Loss Prevention operations of3 retailstores and respective LP teams. Coordina-
tion of management and staff to affect shrinkand safety. Awarded Top performing Multi-Unit
manager for Region.Trained and mentored 6 LPMs,along with training certification of all
detectives in District. Two of assigned stores in the top 10 nationalSears locations for Profit-
ability.
LOSS PREVENTION MANAGER, Sears, Ala Moana, HI #1158. Oct. 2012-Mar. 2013
Supervision ofLoss Prevention department in a 60-million-dollar in sales store,with staff of 17
detectives. Responsible for returning inventory processes back to company standard, refocus of
LP team in externaltheft merchandise protection standards, 146% increase in externalappre-
hensions,internal investigations resulting in employee theft cases,along with two large
employee theft rings that totaled 26 employees apprehended in a 5-month span, involving
merchandise and cash theft.
2. LOSS PREVENTION MANAGER, Sears, Aiea, HI #1578. Oct. 2010-Sep. 2012
Supervision ofLoss Prevention department in a 40-million-dollar in sales store,with staff of 9
detectives. Turned a Safety Focus store into a modellocation, with low frequency claims and
$ below goalby complete refocus ofstores’ attitude through training.Achieved 2 years con-
tinuous worker’s comp accident-free days.
LOSS PREVENTION MANAGER, Sears, Keneohe, HI #1738. Nov. 2008-Sep. 2010
Coordinated store management team to limit safety accident impact on not only associate, but
also with customers.Drove store shrinkin a downward direction in top 5 store shrink divisions.
Aided many of the other LPMs in the District in both training and case workload. Succeeded in
mentoring a potentialreplacement for current position with one of the staff LPAs.
LOSS PREVENTION AGENT, Sears, Aiea, HI #1578. Jan. 2007-Oct. 2008
Part-time detective. Assisted in trainingallnew hires. Aided LPM in internalinvestigations, with
being the primary source for a score of successfulinternalapprehensions. Leader in department
for externalapprehensions, with apps/hours in the low 20s. Inspired team to increase their own
externalobservations of theft. Initiated 13 successfulInternalApprehensions in 16-month span.
PASTOR, Various locations. June 1996-Dec. 2006
Duties included overseas employment in France,French Polynesia, and Quebec, Canada.
SURVEILLANCE SHIFT MANAGER, Mohegan Sun Casino, Uncasville, CT. June 1996-Apr. 2000
(2nd largest casino in USA) Assisted in design of surveillance department, floor camera
placement, and developed and trained allnew hires for start ofcasino and allsubsequent
replacements. Worked with agencies such as FBI, Secret Service, and State Police RICO crime
units. Controlled staff of over 40 Surveillance officers and technicians. Fora 4-month span, was
acting Director ofSurveillance,between postings.
SURVEILLANCE SHIFT SUPERVISOR, Harrah’s Casino, New Orleans, LA. June 1995-Dec. 1995
Organized swing shift team of surveillance team in apprehension oftheft, maintaining
government controls, and liaison between casino’s various departments. (separated due to casino
closure)
SURVEILLANCE MANAGER, River City Casino, New Orleans, LA. Mar. 1995-Oct. 1995
Four-month span held 2 full-time positions. Designed equipment and trained personnelfor
riverboat casino. (separated due to casino closure)
SURVEILLANCE LEAD OFFICER, Foxwoods Casino, Ledyard, CT. Dec. 1993-Mar. 1995
(largest casino in USA) Observed and maintained operationalintegrityof casino internal
investigations for allshifts.Efforts routinely acknowledged with bonuses for large theft and
organized criminalapprehensions.
Education
Bachelor of Arts, Biblical Theology Aug. 1999
Gulf Coast Bible College – Fort Walton Beach, FL, USA
Skills
Mentoring and training, Budgets, Financial analysis, Profit and loss, Wicklander-Zulawski
certified interviewer, CCTV maintenance, PC, Microsoft Office.
