MindMap: The Art of War for Customer Experience Leaders

This is an update to my blog post published here.  I decided to see what it looked like as a MindMap.  Thoughts and comments welcome.

(I sketched it on A3 so it doesn't fit my scanner.  Need better lighting for the photo though.)

There is also a version here if this doesn't scale on your device.

[Any views and opinions expressed here are personal.  Comments always welcome. Main image - Nikon D3000]

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I mainly blog about Customer Experience (CX) and occasionally leadership and innovation.  Here are a few of my other blog posts that you may be interested in:

• Your Career, Brand, Strategy – The Hardest Choice Of All
• Customer Experience: Gone in Six Seconds
• 8 Reasons To Give Customer Experience The Michelin Star Treatment
• The Games Customers Play
• The Art of War for Customer Experience Leaders
• Hero To Zero – 10 Rules To Prevent Customer Experience Failure
• Customer to Brand: “It’s Not You, It’s Me. I Need A Little Space.”
• In Quest of the PERFECT Customer Relationship
• How To Waste Millions AND Frustrate Your Customers In One Flush
• The Missing ‘F’ Word in Every Customer Experience
• Forget Google Glass - Get CX Specs
• CXM RIP